Bought wrong item in cash shop

Hello, I accidentally purchased a character customization ticket instead of a character slot extension ticket. I have not used the item yet, so is it possible to have it refunded? I would really appreciate some help on this matter.

Hey there, @Shychika. Welcome to the Lost Ark forums!

I understand you bought the wrong ticket in the cash shop. Unfortunately, single-use items aren’t eligible for the Courtesy Service. My apologies for the inconvenience.

If I can help you with anything else let me know.

Would it not be possible to simply delete the customization ticket and give me a slot extension ticket instead?

That unfortunately can’t be done either. My apologies. I would suggest you to be extra careful in future while making any purchase to prevent this from happening again.

For any additional comments/suggestions related to this, remember we have the Feedback section available.

Cheers! :sparkles: