Brand new server locked?!?!?

We literally all decided on a brand new server, abandoning all our progress, so we can play with other friends.

We chose Sasha.

One of the friends is now trying to make a character there, and it says “cannot create”

Please…we really need someone to chime-in here and hopefully understand how bonkers this is. Maybe let us know that it’s a mistake and being worked-on or something. Idk what else to say.
@Roxx please help with input since you’re the only mod apparently haha