Brelshaza raid disconnect

Game Support English Support
1

Good morning, this disconnecting problem is actually getting annoying, I was in a brelshaza prog raid earlier attempting g1, not only did i dc during loading screen and had to reset my ticket, I got disconnected a second time and this time with no re-entry ticket. all these disconnects make the game not fun at all and just tedious

2

Hello @Berskie,

Hope you are doing well,

I’m so sorry about the issue you are having with the servers while starting the game.

For which I’d suggest you to perform the troubleshooting mentioned on :arrow_double_down:

Also you can try turning off IPv6 and then check if it fixes the problem or not.

Here are the steps for the same. :arrow_down_small:

  • From the Start/Windows Menu, select Settings.
  • Select Network and Internet.
  • In the Status section, under Change your network settings, select Change adapter options.
  • When the Network Connections window opens, right-click your network connection.
  • Select Properties.
  • Scroll to Internet Protocol version 6.
  • Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
  • Select OK to save your changes for the selected network adapter.
  • Try launching the game again. A PC restart may be necessary.

When it comes to timed/ticketed events, the game has a system that detects these disconnections and if they were caused by a server-side crash/outage, players receive the re-entry ticket within 48 hours max. Keep in mind this wont cover local network issues nor other causes of disconnects.

Here’s an official article regarding this:

Hope this helps. :magic_wand: