Bronze founders edition chest lost during Galatur maintenance

The server went down as I was trying to claim the bronze founders edition chest. After logging back in the chest is gone and I don’t have any of the items (pet, etc.)

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When I submit a support ticket it goes to Amazon Games but then they direct me to Steam Support since I purchased the Founder’s Pack there. But I don’t think Steam Support can help with this sort of thing

Hit, In game issues, something else, then either create a ticket or live chat

I am on this server , myself and about half of everyone playing during the shutdown last night have lost their main quests and are unable to restart them,

Hi there everyone, I hope you are doing great.

First, I want to thank @Laox for taking the time and sharing that post from our CM, we really appreciate it. :slight_smile:

That is correct, @Leadbelcher and @forty please reach customer service whenever you are available so we can take a closer look at your cases (ideally live chat to prevent any misunderstanding). Feel free to refer them the to this post.

Just in case, here is the contact us link: Contact Us | Amazon Games

I do want to thank everyone for their understanding and I do apologize for any inconveniences.

Wish you have an amazing week.