My apologies for the inconvenience you experience with the bug chest not working properly, I’ve seen different players reporting this issue reason why I’ll ask you to please submit a ticket in our Offcial webpage, as much information we have as easier to find a fix:
The team in charge will take an in-depth research to find a resolution to your issue ASAP, my apologies for the issues it can cause and thank you for your help and patience.
