Bug map. Can't enter game

Can’t enter game when my character stayed at map Tortoyk’s Heart.

Welcome to the forum community, t.tan.sang.97. Sorry to see you’re stuck!

Please provide your character name/server, or submit a ticket at the official Lost Ark support site here:

Server: Western Europe - Stonehearth
Character name: Nonename

Thank you, I’ll move this over to the support section so they can help you get unstuck.

Hi @t.tan.sang.97

Welcome to the Lost Ark Forum!

I’m very sorry for the issue with the game and your character stuck.

We understand the issue that all of you are experiencing and we are aware of it, if you are stuck and can’t seem to recover from the loading screen please reach out the Support team via web ticket Contact Us | Amazon Games and we will work to unstuck your character manually, please be patient while we work on solving this issue.

Further updates will be given in this post only: [Notice] Haiger’s Manor and Rielvarr Ruins endless loading screens

Hope this information help you and have a nice day! :wolf: