Can I get a reward for my freeze/lagging of my game in chaos gate

Hi there, I already know there are issues for freeze ang turn off the game some ppl, like me.
I already got turned off my game in chaos dungeon in a row two days and also today, I had same issue in chaos gate and abyssal dungeon.
Because chaos gate have a good reward for a day, I also hope I can get an extra ticket.

I really wanna solve this problem for my daily things, is there any way I can do for this?
Or can you guys any plan for solving this problem?

Here I also attach my screenshot.