Welcome to the Lost Ark Forums community. We are glad to have you here.
I’m sorry for the issue during the Kakul-Saydon Raid. Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually.
We have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket. I apologize for the inconvenience.
Please have a look at the below mentioned posts for more details about the process.
Please remember:
Receiving your replacement weekly entry may not be immediate — delivery could take up to 24-48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.