Can not connect to Game

I’m on Na West , Server : Mari

I cant log in to my Main character I’m stuck in the red sands after being Disconnected during A guardian raid . I’ve waited for HOURS to get this fixed and nothing has happened. can someone Fix this Move me out of the red sands or something so I can log in on my main Character. I’ve even Verify The Integrity of the game Files and it was fine.

just someone fix my Character .

Hello @Emberis ! Hope you are doing great today! :dragon:

Welcome! We are glad to have you here! Thank you for posting into our forums!:sparkles:

I’m sorry to hear that your character is stuck due to a game crash, we surely don’t want this to happen.

Can you please get offline so I can go ahead with the relocation of your character?

Thanks in advance, hope to hear from you soon! :dagger:

i have gotten off

Hello again @Emberis !

Thanks for the patience here.

Seems to be that we are experiencing a little inconvenient with the tool that allows us to move your character, fortunately we are already working on it, so as soon as I’m able to try and move your character I will update you.

We appreciate your patience and understanding!

I am having the same issue Mari Server as well Character Wyzemoney.

Having the same issue on Mari
Character Easthereticking

Hello @vnfourseven and @EastHereticKing!

Welcome to the Lost Ark forum @EastHereticKing.

I’m sorry to hear about the problem you are experiencing with your characters.

We are receiving reports that players from the server Mari are getting issues with their characters. Please reach us via our live support channel so we can escalate this problem, and if necessary you can share this post with them because it is necessary that the case gets escalated:

Have a nice day!