I have the game installed. When I launch the game the EAC screen shows up and loads but is stuck there. Then a new Steam popup shows up saying to relaunch the game with the following command: -steam_login_pub. I accept and wait again but this time it asks again. I have clicked yes several times and it is stuck in a loop.
I have restarted my computer 5 times, verified my game files, and let my firewall off and accept it. What can I do to fix this?
Hello @alzkm! I really hope you are well today. 
I am really sorry about this inconvenient. I would like to provide a step to see if we can resolve this.
Steps:
Please let me know if this helped you out. 
Hello GoHi, I hope you are having a nice day today as well.
I have followed your instructions and disabled the IPV6. I am still stuck with the same error.
@alzkm , I am fine, thank you so much.
Oh, I can see the issue persist. Let´s try with as well.
Look for the game directory, and then select the subfolder “EasyAntiCheat.” Click EasyAntiCheat_Setup.exe to run the installer, and relaunch the game when complete.
Note: Installation directory for Steam Games will generally be under: C : \Program Files\Steam (x86)\SteamApps\Common.
Please, let me know if this worked.
I have followed instructions regarding Easy Anti Cheat and it still did not work.
I’m also having this issue. I’ve been trouble shooting since launch and I’ve only gotten this far after uninstalling my anti-virus (webroot). I’ve done both of the above listed steps and I’m still stuck in that loop. I’ve validated the steam files, uninstalled, reinstalled, revalidated. Updated all system drivers. Whitelisted my entire steam library folder in windows defender.
What’s next?
I apologize for the inconvenience this may have caused you, what I need you to do now is contact our Live Customer Service here, Contact Us | Amazon Games (Contact Us | Amazon Games) , and let them know of your situation also please link them this forum thread aswell. They will most likely raise a ticket.
Hopefully they are able to help you out and return the items to you, take care and have a good
Same here, if someone has the solution please.
I’ve already lost 14 hours since the launch.
Thank you.
Moving the game from my E:/ drive to my C:/ drive fixed the issue for me. I used steams “Move install folder…” option in the steam game settings.
As a side note, I think moving it between any two drives would work. Not just onto C:/. I have not confirmed this though.
Im also getting this message https://i.imgur.com/61OaTOY.png and it loops over and over if you press OK.
Moving game to C drive solved the problem. thanks
same issue. none of the suggested fixes work
Nothing works, still can’t enter the game.
I got the same issue and I have been stuck by more than 12 hours. Please fix the bug fast! Plz
Any luck on getting this Fix? I have the same issue and tried all possible fix
Same here… Looks like we Just lost our money.
I had the same issue and just fixed it
When running both the launcher exe and the game exe as admin i got steam_login_pub
When running neither as admin I got stuck in an infinite loop
I found this thread on the steam support After The Anti-Cheat Window Disappears, No Lost Ark Logo, Game Does Not Launch (SOLVED) :: Lost Ark General Discussions
I did a ton of things and got the game working, I don’t know which did it
ran EAC as admin and hit repair
ran the game exe as admin but not the launcher
uninstalled proxycap
uninstalled windscripe
closed the parsec process in task manager
closed the helix processes (for perforce a source control app)
GL payer
nothing even being done about this. very dissapointed with amazon
Same problem here … Clap
Today seevers will open for all, maybe if more PPL will have Same problem, they will do something with that.
