Can not use the guild donation function while transaction is restricted

[Helberto]

Hello,

I’m getting this popup if I try donate silver/gold in my guild. tried on all my chars on server Evergrace and all have this issue.

I will not reach the weekly contribution if i can not donate, any help?

[Fanduh]

Hey there @Helberto

Sorry to hear you’re unable to donate to your Guild, this is a currently known issue the team is aware of and currently working on addressing, here’s a post with all known issues at the moment:

Lost Ark January Update Known Issues

Greetings Heroes of Arkesia, Thank you for your detailed reports of the issues experienced following the January 18th Update. Our teams are continuing to monitor the status of game disconnects as well as the following issues listed here: Opening the bracelet upgrade tab causes a game crash Certain skin sets, such as the Arkesia skin sets, cause visual bugs on the Gunslinger class model Some players are unable to use the guild donation feature. Attempting this shows a pop up indicating “Transa…

Keep an eye out for any updates regarding these issues here in the forums.

Update: This issue, among others, will be adressed on a hotfix tonight:

[Downtime] Hotfix - January 20th @ 12 AM PT / 8 AM UTC / 9 AM CET

All Lost Ark servers and regions will be coming down for a hotfix tonight, on January 20th at 12 AM PT / 8 AM UTC / 9 AM CET with an expected downtime of approximately 3 hours. This hotfix will include the following fixes: Fixed an issue that caused the game to crash when selecting a Bracelet from the Upgrade menu at the Bracelet Specialist. The upgrade menu is no longer in-game, and will be made available in a future update. Fixed an issue that prevented some players from being able to donat…

See you in Arkesia!

[druideon]

was only partially fixed. Now I can donate silver but not gold.

Please fix this. Not being able to donate gold to a guild that I’m the leader of kinda sux.

[Vyvian]

The same for me. I cannot donate Gold.

[BeeDee]

3d later…

We can donate silver but not gold.
I need Contribution full.

Fix it , pls

[Vyvian]

I STILL can’t donate gold to my guild. Silver is fine but not gold.

[Vyvian]

Update: STILL can’t donate gold to my guild but silver is fine.

Uhhh… is this just the way things are gonna be now?

[Fanduh]

Hey there @Vyvian

Sorry to hear you’re still experiencing this issue, in this case I’d recommend you go ahead and contact our support team directly for further assistance:

Contact Us | Amazon Games

Make sure to explain your situation in detail and include any helpful or relevant information in the ticket!

Cheers!