You are now connected to Lawson from Amazon.com.
Me [5:30:14 PM] : Issue: Lost Ark - Technical: Something Else
Me [5:30:44 PM] : Hello; I have yet to receive the bonus founder pack and the celebration pack disappeared from my product inventory before i could claim it
Lawson [5:31:22 PM] : Hello, my name is Lawson. I’m here to help you today.
Lawson [5:31:47 PM] : We apologize for the inconvenience and delay. These grants will happen over the course of the day, so if it takes a bit of time for your new pack to show up, don’t be alarmed! Because of the number of players receiving this grant, distribution could take up to 24 hours to complete.
Lawson [5:31:47 PM] : However the roll-out is still ongoing and could possibly take longer than the reported 24 hours.
Lawson [5:31:47 PM] : Please follow the forum link for updates on this:
Lawson [5:31:47 PM] : https://forums.playlostark.com/t/didnt-…(See full link)
Me [5:32:18 PM] : what about the pack that dissapeared before i could claim it?
Me [5:33:24 PM] : and is there any eta at all for when we can expect to get them?
Lawson [5:36:19 PM] : Please provide you character and server /region
Me [5:36:39 PM] : Saltyfry Neria, EUC
Me [5:37:40 PM] : Thank you for your help; i appreciate it
Lawson [5:47:42 PM] : Hi, It does reflect that launch celebration pack was redeemed 2/19/2022 10:16:46 PM
Me [5:47:54 PM] : but i dont have it
Me [5:48:01 PM] : there was lag
Me [5:48:08 PM] : and it never transfered to my inventory
Me [5:48:29 PM] : i even got an error saying it was not claimable
Lawson [5:51:09 PM] : I will need to log an escalation ticket.
Me [5:51:56 PM] : any idea how long that would take to resolve as well as the other issues of not receiving the founder packs?
Lawson [5:52:20 PM] : It normally takes between 24-72 hours for a response/fix from the developers.
Me [5:52:47 PM] : and are you able to see it in my inventory? I know you see it was “redeemed” but are you able to see it?
Me [5:54:19 PM] : also is there any response about my missing premium currencies? that ticket was filed a week ago
Lawson [5:57:39 PM] : Do you have a ticket number/ref
Me [5:57:56 PM] : let me look
Me [5:59:09 PM] : no i dont think i was given one
Me [5:59:14 PM] : they just said they were escalating it like you did
Lawson has left the conversation.
I’m missing premium currencies; this guy pretty much said oh well with the fact my celebration pack disappeared. I really like this game but this horrendously poor help is getting too much.