Can we get some transparency please [about reduce shop prices for LA servers]

RMT is something that is already considered seriously by the developers, so I wouldnt comment on it.

And no, it’s unfair and I still do want to learn why SA have such problem in the economy, why it is not reflected in the currency exchange rates. If it has to do income polarization, then I would say it has to be address by the government, not the game.

Why do you think expressing a concern means that I am disagree with you?

I didn’t understand until now why you try to justify and put obstacles for this to happen. You’re working on something that won’t even affect you. Thank you very much for your effort. :joy:


Stop looking at things only at your own perspective, and look at it more widely. This is a global game, and everyone in the region can play it. The developers must consider every aspect of things before they apply such big changes, and a single concern that I made would be a tiny bit of the real problems out there.

They would have been glad to your point on this issue, because you are the user on the side of the problem. However, it seems you don’t have one, and you were literally just begging without real explanation. It’s disappointing.

it’s all on the homepage in the first post, with links to each explanation. Did you really read the topic or are you just here to get in the way?

Anyway, I just want a definitive answer from the game team. Hugs and thanks for sharing your amazing opinion on the matter.

omg LOL …


again, in case you don’t see.

The Brazilian population is practically 220.000.000 people, +50% of all people living in South America.

More than half of Brazilians earn less than 1 minimum wage, the new Skin Omen costs 10% of 1 Brazilian minimum wage.

The prices charged in our South America region at the Lost Ark cash shop are totally wrong for the economic reality of our region.

This needs to be changed and we need feedback from Amazon Games Service regarding this issue, aka AGS.

New World was priced regionally for our region on Steam, the result was thousands of players from South America buying the game, consequently more than 70,000 players queued up on the servers.

Some more data and additional information from the forum itself, to add to the discussion.

They are charging BRL5.5 for each $1

The dolar to BRL conversion is BRL 5 to 1.

Packs are more expensive in Brazil then in the USA, while Brazil have a worse economy.

The 12k gem pack is half our minimun wage already, they shouldnt be charging the dolar more then its worth at least.

Prices Localization - #3 by Sourjack

*put it as simple as I can: *US money is worth 5 to 6 times more than BR money

Regional prices for South America

The Aura pricing is just WAY too much for us here, its 5x more expensive then a Amazon Prime sub (FIVE TIMES).

Without regional pricing for SA servers, its 100% cheaper to buy gold from 3p websites

The 30 Day Cristaline aura for example, is right now at 56R$, if you compare to WOW montly sub is right now at 32R$.
But if we compare those prices on NA

Prices Localization

The price of Crystalline in my country (Brazil) is unaffordable. R$56,00 is too much, take Final Fantasy for example, their subscription is R$28,99 here.
The skins are also very expensive, usually we find skins in the Brazilian market for about R$40-60.00 and Lost Ark gave is for over R$100.00!
I just wanted to point this out because there must be more people interested in spending on the game, but not for these values. It is better for you 5 people buying Crystalline for $29.00 than 2 buying for $56.00, just do the math, the same goes for all the rest of the content of the store.

Region Prices adjustment

Like I said, they would make much more money selling Crystalline for R$29,00 to 5 people (R$145) than R$56,00 to 2 (R$112).

Region Prices adjustment - #3 by Coldasice

To give everyone just a small perspective, omen skin just got to the shop on todays latest update, costing 2,000 Royal Crystals just the basic skin set, if I would want to buy just the skin, no weapon or mount, I would have to buy the 2,200 Royal Crystals pack for R$113,99. Just to give context, this represents 9,41% of Brazil minimum wage which is R$1212,00 at the moment, almost 10% of minimum wage for just the skin. If I wanted to get the whole skin Special Package I would have to pay R$278,99 which is 1/4 of the minimum wage. Keeping the monetization for SA converting directly from USD as it is will unfortunately push a lot of people away from putting some money on skins or essentials.

Prices Localization - #2 by Cardistry

Saying that I will provide some reality of Brazil so you guys could compare.
Right now on server you can buy 12000 Royal Crystals for 99USD, and in brazillian accounts 576.99RS (equals to 109USD). For those who earn in USD exemple USA, the minimum wage is about 11USD hourly, in Brazil the reality is totally different, the minimum wage is about 8RS hourly, that means 1.60USD hourly. Even for a crystaline aura that is 56.99RS is hard.

South America Market Reality

It is better if you sell something thousands of times for 1$ then if you sell it once for $100, it’s not like Amazon will lose any money by making the prices fair for SA, since they already paid Smilegate for that content anyway.

Latin America is the 4th biggest gaming market in the world, with Brazil being the 10th country worldwide, so we have a lot of paying players willing to support the game, but if things are too expensive people won’t be spending on them.

Regional prices for South America - #14 by JackSlugger

SA is priced high on crystals (exchange for gold) because noone is using their credit cards to buy royal crystal, then exchange it for gold, compared to NA/EU where everyone does it.

It is comparable to the Korean server that has been in existence for 4 years.

This is insanely expensive.

The solution is very simple and easy.

Regionalize prices.

So there’s a big problem in SA servers, and nobody answers about it

The prices for one single skin on SA is about R$278,00 for royal crystals compared to minimun wage of R$1.200,00 is just too much. You can eat the entire month with this value and the rest use for basic needs or rent etc, depends.

Skin Prices on SA :frowning:

Just for Brazil, whenever you see a price, multiply it by 5, so yea we are paying 500 bucks for the US$ 99 pack.

Thanks for killing the SA region!

For context, as of today a 1 real is worth 5.12 dollars.

In tree of savior a Token just last month cost me R$30 (roughly 6 bucks) which is already a bit pricy for me, but given the current local economy it’s sort of understandable.

Last year the same token used to cost R$15 which is a extremely accessible price for almost any player.

Currently, a Crystaline Aura in Lost Ark bought with real cash is around R$57.

If anything, the high price of blue crystals seem to suggest to me that players are buying very little orange crystals or at least not converting much to blue crystals.

In my opinion whoever is setting the prices for this region is loosing the company a lot of money and making a comfortable game experience inaccessible for a lot of players.

[SA] Crystaline Aura is obscenely overpriced

People in SA are playing in SA, and not in any other server.

We should have a proper price based on South America ability to pay. And have it be not related to other regions.

[SA] Crystaline Aura is obscenely overpriced - #10 by Orsini

It doesn’t make sense to localize a game halfway.

Why make things global like that.

League of Legends for example has good prices por it’s local servers.

Many games do.

It just doesn’t make sense to price things globally.

[SA] Crystaline Aura is obscenely overpriced - #11 by Orsini

The price set up for the region of Brazil is using the Dolar exchange to Reais(Brazil’s currency) back when the dollar was at it’s all time high of U$1,00 to R$5,70, since then, the dollar has plummeted to R$5,42 and it continues to do so and until the FED calms down in the US the dollar will continue plummeting.
For the second part of this topic, the economy in Latin America can not keep up with these asked prices, a simple U$99 for a game though not abusive translates to R$567,00 which is too much. Brazilians make on average R$1.200,00 a month before taxes so R$567,00 for a game is basically half of their salary,

Wrong pricing for Brazil

GDP per capita (current US$) - United States - 65.000,00 USD ‌
GDP per capita (current US$) - United States - Latin America & Caribbean - 7.400,00 USD ‌

Almost 9 times more than South America


Like I said, I am interested in this topic and am eager to find a solution. All the links and posts you have on your OP is just talking about the economic problems that is in SA which I totally understand. Some games have implemented the localized pricing, sure I know that already

But not every game is the same. LA has a economy deeply related to real money you pay to the game, because you can literally buy everything with in-game gold, and so many things you buy can be traded for in-game gold as well. That’s why what I asked was the first question that needed to be answered, but you just neglect the question and start blaming? lol

As like because I asked a question that is going to be asked any way would stop the entire company from implementing the change. Well, thanks for treating me as if I had such a big power, I guess.

ok, thanks for share your opinion. Sorry if i was rude. I think all lot of people are frustated when you love the game, but the price of packages is more expensive then a game recently launched on steam.

even more coming from a company like Amazon that is known here in Brazil for offering extremely fair prices with its services such as prime, subscription on twitch, among others. This is the first non-regional service that amazon has launched.

And as I said earlier, there are several possible solutions to the points you’ve raised. One of them would be to lock the prices of the Latin server just for him, as it happens in league of legends, this would not impact anything on other servers, only in Latin America, this was mentioned in the first post of the topic, which is why I asked you to read it again.Of course, there are many other solutions, this one is the simplest.

I really hope they are doing the best about this.

For now, all we want is a transparent answer on the matter.

As a person in research-and-development field, I really encourage you to find applicable use cases that can be applied on the scenario. You will be doing the Smilegate and Amazon’s job, but that will for sure make their response to come out faster. (The people who are directly facing the problem would be fastest, if it exists.)

It may draw bigger attention in our community, because more people would be able to agree and share without any concerns like I did, because there is a solid use case that is already out in the world.

I total understand the entire concern with the prices and cultural differences, but things get really strict and complicate when it involves multiple parties. They won’t be able to give out any transparent answer until they have a roadmap and a firm decision to move forward with the change.

Everything that Amazon currently provides, such as subscription to the Netflix, Twitch, etc. are easier to implement, because the burden of exploit is only on the Amazon’s revenue. They decided to move forward with that change, because they knew they can handle the loss from exploits.

But with this matter, the game involves too many things, and the burden can be laid on the game itself. The game economy on MMORPG is so important, any mistakes can be critical as if it was real economy. I’ve seen too many games that crushed to hell because of a single package they introduced to the store that demolished the in-game economy.

But I do really hope it gets solved! Like I said, I hope this game would succeed everywhere, fairly and happily.

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From what country? I am really curious :slight_smile:

Bump for helping our Brazilian friends get localized pricing.

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Well, our market is pretty much fucked atm. Crystals are almost 1K since week 1, no item you can craft will give you any profit, prices of pretty much everything is pretty low.
Very few things beside equip is worth selling, and i doubt ppl are buying cause pheons are crazy expensive. Mari’s shop is actually not worth in 90% of the cases, is just chepaer to buy it in gold.

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:blush: ty

This is a serious problem and I hope they talk more about that.

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All I wanted was to be able to spend on the market, even if the dollar dropped to R$5.00, it is being kept at R$5.56 in the game. Help us please



Bom tópico, infelizmente a AGS vai falir o Lost Ark igual fez com New World.
O game tem tradução pra espanhol e pra português não, sendo que a comunidade brasileira é 500x maior.
Não tem sequer suporte pra português, fui abrir um ticket e realmente não tem português.
Não ligo em falar inglês, sou praticamente fluente, mas o descaso da AGS com a comunidade brasileira (que é gigantesca) é enorme.


infelizmente o que vc disse é a pura verdade, não entendi entregarem o jogo todo traduzido e dublado em espanhol para a america latina, e esquecer do português que somos mais de 70% da população latina.

UPPPPPPPPP excatly same problem in TR Region

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