Can you only receive Bonus Founder's Packs when the store is online?


I still haven’t received my bonus founders and launch celebration gift, but also on my server (EUC - Asta) the ingame store is down since friday (crystal aura and blue crystals also gone for a lot of people).

Does someone know if the store and the mail from the product inventory is somehow connected?

Yes. I have all my twitch drops in my product inventory and those disappear every time store is offline


Thank you for your confirmation, I guess it will take a few weeks until I can claim my packs…

The shop, the aura, and the menu to redeem things from shop, twitch drop, or steam purchase are all the same system.

If no shop => aura wont be activated, and cant reach the redeem menu

1 Like