Cannot buy crystals

I have tried everything mentioned on various websites, but I keep getting a purchase failed, or the window counter just spins and just back to the first screen.

Hello @Swansong,

Welcome to the Lost Ark forums, its a pleasure to have you here! :smiley:

I’m sorry to hear you are not able to purchase crystals.

Could you please tell me which troubleshoot have you try so far? Also let you know this is a known issue with the commerce server. Here the last update:

I’ll be waiting for your reply! :man_mage:

Resetting overlay
Run steam in admin
Clicking on purchase button repeatedly
Removing discord overlay
Forced steam stop

Nothing has worked

Thanks for replying!

Please try the following steps:

  1. Close Lost Ark completely
  2. Force Stops Steam
  3. Run Steam as administrator
  4. Verify game files on steam (Steam Support :: Verify Integrity of Game Files)
  5. Re-lunch Lost Ark

If the issue persist, keep an eye on Official News - Lost Ark Forums for updates on this known issue.

I really appreciate your patience and understating! :dizzy: