Cannot claim twitch prime loot, crystaline aura disappear and cannot open shop

Hi! So since yesterday I claime the 3 day crystalin aura but after a disconnect and a login, the aura disappeared and my unclaimed twitch loots also disappear. When I try to open the window that had unclaimed loot This error appear “failure_191004 : invalid purchase number”

I also cannot open the store. It says the market place is under maintenance.