In theory should be fixed now
There was a bit of a bump for some players experiencing this issue when servers came back up, but things should be back to normal now. Please let us know if you have any more problems!
@ Roxx Problem is back. NAW-Valtan.
Same NAW-Mari
This shit just wiped me out of our group. Second hour into vykas phase 3 HM. COME ON!!! SHIT
Same. Happens randomly.
Server: NA West, Mari
Hello and welcome to the forums @telehax166 and @knight91,
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
I heavily suggest not responding on top of month-old posts that have been marked as responded to avoid delays in getting your responses.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system did not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Hope this helps and see you in Arkesia! 