So for reference I was playing the game just fine on my Wardancer. I switched zones and my screen went black with just my cursor being visible. It stayed that way for several minutes so I closed the game. Upon relogging I’m met with the cannot connect to server error. Mind you the only character I CAN’T log in on is my Wardancer. I have no issues logging in on any of my other Characters. What’s going on here?
Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here!
I’m really sorry that you’re having issues with the game login, this has been an ongoing issue that we’ve been reviewing for the last month, I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games so we can create a new case and continue collecting information to solve this as soon as possible.
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
If you need more assistance please don’t hesitate in reaching us again!