Cannot enter Valtan gate 1 nor 2

On Thursday, (NA East Avesta- Oceann), My guildie completed the Legion Raid gate 1.

After finishing the Gate 1, we tried to proceed to Gate 2 with the SAME GROUP.

However, He could not enter gate with a message saying that he cannot proceed to gate 2 without clearing gate 1 while he is locked in gate 1 with entry count exceeded.

He didn’t get any rewards from gate 1 neither.

This didn’t only happen to one user but it happened to two user.

Please help.

Character info is on below

NA East, Avesta- Oceann
NA EAst,Avesta- Berzerkhealer

Same thing happened to me today, disgusting still no replies… Did they get the entries back?