Cannot get past server select without crashing

I have been having this problem since yesterday. When I try to launch the game after 5:00pm EST, my game gets an error and crashes at the server select or character select screen. I was able to get in and play just fine around noon, but once I tried to get on later in the day, I have a hard time even making it to character select without crashing. I have been trying to log in for the last hour and half and have crashed every single time I got to the server select or character select. I have tried everything I found that should fix it: I reinstalled my game, verified the files, checked that my firewall allows the game, restarted steam and my computer, flushed the dns, checked my drivers, ran a check to reinstall the easy anticheat.

I have also been crashing almost every day around 7pm EST for the past few months, but I would usually be able to get on after a few attempts after that so it wasn’t that big of an issue. Sometimes I could be able to get in game for alittle bit, but once I try to move locations, I crash again in the loading screen and am back to having a hard time getting back on again.

Not sure what more I can try at this point that I have not already tried already.

Hi @JustaKitKat.

Hope you’re well :raised_hands:

I’m sorry to know that Lost Ark Game keeps crashing, thank you for telling us the steps that you did to fix this issue; can you please try some of these troubleshooting’s:

Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games

If the issue still persist we would like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:

Contact Us | Amazon Games

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.

Click on dxdiag.exe.

When green progress bar goes away, select Save All Information and save the file to their desktop.

Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!

Cheers! :sunny:

Thank you for your time and response. This turned out to be a problem with my internet provider so a call to them ended up fixing my issue.

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