Cannot purchase royal crystals help

im trying to buy royal crystals, every time i click on any deals, a semi transparent box appears behind the royal deal menu for about 20seconds and disappears…

Hello @Only1Cannoli

I hope you are doing well.

I apologize for the trouble you’re facing which might be related to Steam Overlay, which when turned off causes your micro-transaction purchases to fail. To turn on the Steam Overlay:

  1. Go to Steam on the top hotbar.
  2. Select Settings.
  3. Select the In-Game tab, and then turn on Enable Steam Overlay while in-game (If the In-game overlay is enabled, please disable and re-enable it).

To learn more about Steam Overlay, check out Steam Support.

In case it does not work then please refer :arrow_double_down:

If the issue still persists, Please submit a Web Ticket to our support staff to escalate the issue further.

I hope this helps. Cheers! :tada:

alright thank you, i believe this was the reason

1 Like