I started in Galatur last week with the founder’s pack. When the new servers were released and my brother couldn’t roll on Galatur, we rolled on Aldebaran.
On Aldebaran, I redeemed the three days of Crystalline Benefit, it applied but has been missing since last night. When I try to open the Store on Alderbaran, I get the message “The Marketplace is under maintenance.” and yellow text that says “Currency check failed. Please try again later.”
On Galatur I can access the Store normally. Can I get a little help here? I am guessing this is related to me not having Crystalline Aura, and is preventing me from spending crystals.
We have received reports and have confirmed that items are missing from Product Inventory, the Store is unavailable in-game, and Crystalline Auras are missing from characters.
While these things sound like they could be different issues, they are actually all linked to one root cause. For these entitlements, two different servers need to talk to each other, the game server and the commerce server. Right now there is an issue where the commerce server, due to the massive load that it is experiencing from how many people are playing Lost Ark, fails to properly communicate with the game server. This is why sometimes you can see and claim your items, make purchases from the store, and see that your Crystalline Aura is active and working, while other times you can’t. It’s the intermittency that caused our team to investigate the issue for so long before we could give a meaningful update. We have seen that while these items appear to not be on your account, they are still entitled to you.
To address this specific issue, we need to have a client patch. That patch is currently being built by Smilegate RPG and we are hoping to include this fix in our next update which we are prepping for this coming week. It is our understanding that after this patch is delivered, most of the major commerce related issues will work correctly.
For Crystalline Aura specifically, we know that this is a paid premium account benefit that has a timer associated with it. We are actively investigating this issue.
I hope this clarifies your questions, please keep an eye out on that post for more updates on the matter!