Can't buy crystals

[hibeemo]

Can’t buy royal crystals rn? If I click the buy button and select pack nothing happens. Can someone assist me?

[hibeemo]

Crud, well at least I know I’m not the only one now. I couldn’t find any posts talking about it. xD

[Power_byCat]

probably u gotta look at top?

Continuing the discussion from March Update - Issues Update:

@Official_News

Royal Crystal Purchases Failing

• Some players have experiencing errors when trying to purchase Royal Crystals. We are working on a root-cause fix for this issue, but in the meantime please ensure you are taking the following steps:
  • Players should make sure that the Steam Overlay is turned on. You can find this in Steam’s options by clicking through Steam → Settings → In-Game - “Enable the Steam Overlay while in-game”.
  • If the Steam Overlay does not immediately appear when attempting to make a purchase, please wait at least 1 minute before attempting to re-click the “Buy Now” button. It is important to avoid spam clicking, as this can cause the system to think you are attempting multiple consecutive purchases. While you won’t be charged for these clicks, this flag may further slow your ability to make a cash purchase in-game.

[Chameliaca]

Hello @hibeemo, hope you’re doing well.

I’m sorry to read that you’re having issues when trying to buy Royal Crystals, as @Power_byCat mentioned, our team is already aware of this issue and are already working to resolve it, you can read more about it in the thread they linked in their reply.

Keep an eye on the Official News section for any updates regarding this issue, please let us know if there’s anything else we can help you with.

Have a good day in Arkesia.

[StealDoom]

Still dont work after update?
…i wanna buy my ark pass xD