Locked out of G3 without completing it? I song of escaped while team pressed progress (post completing G2)… I may have just clicked OK while I was still playing the song. Either way, I need to continue the raid with them but I can’t get back in - help please!
Wingken - Valtan
Hi, Wingken. Welcome to the community! Sorry to hear that you have been locked out of G3. I have assigned this to Game Support. Hopefully, they will be able to assist you with this.
Hello and welcome to the forums @Wingken,
I am sorry to hear about your lost entry and therefore the reward. Please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
Hope this helps and see you in Arkesia!