Can't expand storage with blue crystals

Game Support English Support
1

Hi,

i can’t expand my first page of the roster storage anymore. I have 3 slots left to open, the next would cost me 200 blue crystals, but when i click on the button to confirm it simply don’t do anything.
At least my blue crystals are still there (for now).
Tried to restart the client and to make the purchase with another character, with the same results.

It worked for me at least some days ago.

Server: Asta
Char: Eleiya

Edit: Tried to expand the card album and the personal storage, didnt work either.

Is this a known issue?

2

Hello @Eleiya.

Thank you for the report about the broken storage feature. I’m sorry for this situation.

In order to discard a file issue, please run a file check: Steam Support :: Verify Integrity of Game Files

After the step above:

  • Shut down the computer completely. Turn it on, then run the Steam client as administrator and try the game again.

If you still have the issue after this troubleshoot, please create a web ticket by going to Contact Us | Amazon Games

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Please provide all the information requested on the web ticket form as well character name, server and world name you are and the link for this post.

Thank you for your support and patience as we work to get everyone to their new home in Arkesia.

3

Hi @Standor

thank you for your response!

Verifying the integrity of game files helped this time.

Greetings

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