Can't find blue crystals

I purchased the 800 crystal pack with royal crystals and I can’t find the blue crystals anywhere.

Region: NA EAST

Server: Galatur
IGN: Doubletext

Hello @matthewyoeun77,

Welcome back to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry about the issue you’re facing with the blue crystals you bought, in order to help you with this I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!