Can't get Helgaia / Helgia pet, already have mount

I have some sort of bug. I received the LoLA Neugier mount but did not get the Helgaia pet. Watching streams does not add to it.

Please Help.

Greetings @Xaeria

Thank you very for the approach and I do apologize about the unexpected experience you had within your play-through.

Did you watch a streamer in the day indicated in order to be reworded the Helgaia pet?

Anyways, I’m eager to inform you that if you missed the opportunity to watch-&-claim the pet, this weekend the Legends of Lost Ark is coming once again

Here’s the article:

Heroes of Arkesia,

In all the Legends of Lost Ark excitement, our zealous teams made quick work of the Objectives and progressed through the four Twitch Drop Tiers very quickly, leaving many viewers in various states of acquiring them. In an effort to end Legends of Lost Ark on a triumphant note and do right by the viewers, we are bringing back Tiers 1 through 4 of the Twitch Drops.

Starting with Tier 1 beginning at 9AM PT (5PM UTC) Friday, February 25 each successive Drop will only be available for 24 hours on all Legends of Lost Ark Participants channels, and everyone currently giving away the Saphia Pet. Here’s the full schedule:

Friday, February 25 - 9AM PT (5PM UTC)

  • Tier 1 - BATTLE ITEM CHEST

Saturday, February 26 - 9AM PT (5PM UTC)

  • Tier 2 - ARKESIA PAPER HAT CHEST

Sunday, February 27 - 9AM PT (5PM UTC)

  • Tier 3 - HELGAIA PET CHEST

Monday, February 28 - 9AM PT (5PM UTC)

  • Tier 4 - NEUGIER GOLD MOUNT

Thank you again for the tremendous support you’ve show Lost Ark through our launch and beyond!

I hope this information granted has been provided you gives a great and helpful insight.

:spades: JWarlock :diamond_shape_with_a_dot_inside: