Can't get onto my character stuck in Elzowin's Shade

Hi, I had swapped to an alt to travel to Elzowin’s Shade to get a rapport item from a wandering merchant but for some reason I couldn’t get passed the loading screen no matter how long I waited. I logged on to a different character and then tried switching to the alt that crashed on the loading screen but the game proceeds to stay stuck on the loading screen ONLY for that character, I’m not quite sure what happened but would it be possible to get my alt moved from that location?

Welcome to the Lost Ark forum community, ikzer. I’m sorry it’s not under better circumstances!

I’ve moved this to the support section so our support team can help you out, however if do not get help soon please submit a ticket at the following link.

Hi @ikzer , I hope you are having a great day.

Can I know the name of the char that is stuck, also the server an region please.

Thanks for the patience!!

Character name: Wizonce
Server/Region: NA East Avesta

Thank you for the quick reply and sorry for originally posting in the wrong forum!

thank you for the information provide me some minutes while I check some info on my end, I’ll be right back.

Edit: @ikzer can you please go offline and let me know when you are out of the game please.

Oh okay sorry about that, I just got offline.

Thank you for the assistance, by now you should be able to use your character that was having issues, before get into the game again please run a steam integrity check: Steam Support :: Verify Integrity of Game Files then you can access your game account.

Everything works normally now, thank you for the support! Have a good day!

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