Cant load my charachter after disconnect in chaos dungeon

Game Support English Support
1

Hello,

I get dc’ed during a chaos dungeon and cant load my character anymore (black screen or wont even launch from character selection menu)

Can you help me please ?

Character name : onetwotease
Server : EUC- Trixion

Thanks

2

Hello and welcome to the forums @Cooolbeans,

I am sorry to hear you are having issues logging in. I have relocated your character as a possible solution. If you are still not able to log in after that, please try the following steps in order to troubleshoot this:

  1. Ensure your video drivers are up to date.
  2. Set Windows power settings to High Performance.
  • Press Windows + R, type “powercfg.cpl” into the Run window, and then press Enter.
  • Select the radio button next to the High performance power plan. You may need to click Show additional plans first.
  1. Adjust your in-game video settings. (sometimes just changing them back and forth will reset the issue)
  2. Clean boot Windows by following these instructions:
    How to perform a clean boot in Windows (to reduce startup applications/Check for Malware).
  3. Reset your video driver software to the default settings.
  4. Check for evidence of overheating.
  5. Please verify the integrity of game with the Steam integrity check
    How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Arkesia! :wolf:

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3

Thank you @Fenrirskoll.

Relocating my characther did work and i am now able to log in game with him.

Any solution in the future if this happens again?

Thanks

1 Like
4

Hey there @Cooolbeans,

Glad that cleared the issue for you. If you notice you are getting disconnected often, here are some basic troubleshooting steps that may help:

1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Arkesia! :wolf:

1 Like