Cant log in on a character / infinite loading screen

After trying to tp to a triport, i have an infinite loading screen on a character, even after restarting my game. I can log in on my other characters normally. I’d like to know if there is any way to solve this.

character : Ozonette
server : lazenith (EUC)

Hello @Ozonette

Welcome to the Lost Ark Forums community. We are glad to have you here.

I have successfully relocated the stuck character back to Prideholme for you which should usually resolve the issue. Please verify the integrity of the game files on Steam Client before relaunching the game and check if you are able to access it now.

If the issue still persists, I request you to submit a Web Ticket to our support staff using the below mentioned link to escalate the issue further.

I hope this helps. Cheers! :tada: