Can't login to main character - Stuck in loading screen

Game Support English Support
1

Heyo,

apparently some people experienced a similar problem.

I was triporting to a port, heard an error sound and the loading bar just stopped moving.
Ever since, if I try to login to my main char, the loading screen moves to the same spot and I hear the error message again. Other characters work.

Could you maybe try moving my character like you did with other? Seemed to solve the problem.

Character: Smonkers
Server: Calvasus

Thanks in advance!

Cheers

2

Hello @Smonkers ,

I was able to successfully move your character to Prideholmes, kindly re login and check if it resolves your issue? :slight_smile:

3

Hey MAK,
I think I experienced the same problem, would you kindly help me resolve the issue, please?

Thank you!

4

Hello @MAK ,

it worked! Thanks a lot for the quick fix :slight_smile:

Cheers

5

you’re welcome :slight_smile: have a good rest of your day!

7

Hello @MAK,

unfortunately it happened again to the same character. He’s stuck @ port krona loading screen. I think this is also where it happened before.

I also noticed it happening when loading into guardian raids that are located at Frost Haven. Luckily, in those cases after a while the character loads into the city where you joined matchmaking from.

Could you please relocate my character again pls?

Character: Smonkers
Server: Calvasus

Thanks in advance!

Cheers

8

Hi there, I hope you doing great.

Your gunlancer was relocated to Prideholme @Smonkers.

I do recommend you try basic troubleshooting steps with the game if the issue persist (verify game files, uninstall/reinstall game). You can reach us via chat if the issue persist using this link: Contact Us | Amazon Games

Have a good one.