since I can’t play on European servers, how do you plan to compensate for the days of crystalline aura that I had PURCHASED in the € 50 founder pack? You contact me, I give you my steam account and you make me have the right compensation in the game for the hours spent in the queue and then quit the game because honestly nobody wants to wait 8 hours waiting to enter a server?
Greetings @
Thank you very much for bringing your current issue to our attention and I do apologize about the unexpected experience you had within your play-through.
This may be helpful as you stated you play on European Servers: New European Region Update - News | Lost Ark - Free to Play MMO Action RPG
Here’s about problems with packs rewards: Update on Current Top Issues
Finally if you wonder about an ETA: Still no platinum founders
I hope this information granted has been provided you gives a great and helpful insight.
JWarlock 