Hi there, I am trying to sent mail with items to my friend but im getting a message that is telling that i can’t trade because i am not trusted on steam.
I have my steam account for several years and already spend a lot of money on it.
What is the issue please let me know.
you have to enable 2 factor authentication on steam if you dont have the trusted status yet.
you can download the steam app on your phone to enable the 2 factor auth.
What do you mean by that. I already write it its my main account and i have for several years so of course and i have 2fa enabled.
Hello @ivantehassassin
Welcome to the Lost Ark Forums community. We are glad to have you here.
I am sorry to hear you seem to be having issues with getting your trusted status from Steam to reflect in Lost Ark. Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here :
- Initiating player-to-player trades (requests can still be received)
- Sending in-game gifts
- Exchanging Royal Crystals for Gold
- Sending in-game mail with attachments
Some additional restrictions were added with the Patch update on July 20th :
Added new preventions to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:
- Cannot send withheld funds through mail
- Cannot deduct from withheld funds when accepting billing mail
- Cannot use on 1:1 trades
- Cannot use in Auction House
- Cannot use in Marketplace
- Cannot use in Loot Auctions
This is part of a security measure that is in place to combat bots and of which you can further read about here:
In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator
Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.
Thanks a lot @acolmenares.eden for your input.
I hope this helps. Cheers! 
Hi @ThunderWolf
As you can see i own the account from May 2014 and already have spend the 5$.
Also i posted an image with my steam guard f2a enabled.
What you suggest me to do now ?
Spend something on Lost Ark shop, not just Steam. It has helped me and others with trusted status.
No this is not the issue and also im not obliged to spend money on lost ark to have mail function enabled…Also my friends never spend a penny on Lost Ark but the can send items in mail.
Just my suggestion stating what helped me and others. Not saying you have to do the same.
Thanks a lot for the information @ivantehassassin
I request you to submit a Web Ticket to our Support Staff using the below mentioned link to escalate this issue further. I also request you to mention the link to this thread in the web ticket.
See you in Arkesia. 
Thanks for replying so fast @ThunderWolf
How can i create a ticket. The only option that im getting is to contact us of forum and not to create a ticket.
Please provide me with more information, how to create a ticket on this specific web link you’ve send me.