Can't Trade on Account

[sokar20002001]

I still can’t trade on my account despite putting in $5 for many months in steam wallet. I also just spend $20 to buy royal crystals and that still didn’t fix it. I have steam guard for 2 factor authentication for many months now. I have contacted steam support and they are not helpful. Can you please help regarding my account. I should have trusted status but somehow I don’t and cant’ trade. Thanks.

[RuthlessFalcon]

Hello @sokar20002001,

Welcome to Lost Ark Forums!

Thank you for sharing your concern related to Trusted Status for Lost Ark.

I am sorry to hear about your issue with trusted status from Steam for Lost Ark.

Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here:

• Initiating player-to-player trades (requests can still be received)
• Sending in-game gifts
• Exchanging Royal Crystals for Gold
• Sending in-game mail with attachments

Some additional restrictions were added with the Patch update on July 20th:

Added new preventive measures to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:

• Cannot send withheld funds through mail
• Cannot deduct from withheld funds when accepting billing mail
• Cannot use on 1:1 trades
• Cannot use in Auction House
• Cannot use in Marketplace
• Cannot use in Loot Auctions

This is part of a security measure that is in place to combat bots and of which you can further read about here:

An Update to Fraud Prevention in Lost Ark

As we continue to improve and increase our protections against malicious actors and behaviors in Lost Ark, we are making adjustments to our tools and systems that prevent fraudulent purchases. In March, we rolled out a fraud prevention system that requires players to have a ‘Trusted’ status through Steam or Lost Ark in order to access specific social and economic systems such as initiating player-to-player trades, sending in-game gifts and mail with attachments, and exchanging royal crystals fo…

March 24 Weekly Update

In order to make your account trusted you will need to have performed a purchase(s) for at least $5 (less than a year ago), where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.

Also we would like to thank you for reporting the bug.

Hope this helps!