Can't use first powerpass

[mathias.mendonca]

Hi!
So, I’ve just finished the Vern story arc, recieved the mail with the powerpass, got it and used it (right click). Then I went to the character creation, made the Gunslinger I’ve been wanting to play, clicked the Powerpass (it says it’s eligible) but clicking the yellow button opens the new tab and it says “NO images” in all fields.

Can somebody help me?

Thanks!

[Bluecogs]

All power passes are currently disabled.

Powerpasses Temporarily Disabled

Greetings adventurers, All Powerpass purchases have been temporarily disabled within the in-game store as we work to resolve an unintended issue with them. If you attempt to purchase a powerpass at this time, you will receive an error notice and your purchase will not go through. Additionally, Powerpasses earned in-game will not be usable by any characters until this is resolved. Thank you for your patience, and we will let you know when we have an update regarding this issue.

[mathias.mendonca]

Thanks for the super fast response, that is awesome!

I wasn’t aware of the problem, and I’ll wait for it’s solution (hope it’s as fast as your response)!

[pyroaddict04]

@mathias.mendonca

(hope it’s as fast as your response)!

Well, it’s been 10 days now soooooooooooo

[Kagami]

Hi @mathias.mendonca

Welcome to the Lost Ark Forum!

Hope you are doing well!

As @Bluecogs said and shared at the moment the team is working to fix the issue with the powerpasses and when we have any update we are gonna let you know about it in that same post.

Hope this information help you!