Cash shop item disappeared

I put in a ticket but I was unable to claim my cash shop item last night on galatur before the server went down. When I logged on today it was not in my mail or anywhere else for me to claim. Imgur: The magic of the Internet Imgur: The magic of the Internet

Hi @austineo123 !

Let me welcome you to the Forums! I’m sorry to hear you lost your item after the server went down.

This is the official information we have:

Please follow the link to get a live chat contact, so they can assist you further.

Have a good day!