Celebration Pack - need clarification

Its been a week since you released a post talking about items missing in product inventory and ongoing store issues and I still havent received my celebration pack that went missing after claiming it when the store was bugged.

Are there any news about it or something? Any dev or mod that could help out because I tried the live and email support and was unsuccessful on getting it back.

Region - EU Central
Server - Theamine
Character - Sselenob

Hopefully I can get some sort of clarification about the problem.

bump, i still dont understand how I still havent been helped with this problem and how I am not finding people reporting on it making me think im the only one that still hasnt recieve the dissapearing pack