Starting from today - 23.06.2022 cca 8:00 CEST I am not able to log in into Central EU Thirain server, I’m aware there was a maintenance, hoped I could log in after but I still cannot.
When I’m trying to log in
After few seconds
Earlier today there was also different message saying server is closed.
I’ve got the same problem on NAW, was able to login fine before maintenance, now I can’t login at all. I changed nothing
- Update to my situation. I tried logging in on another computer as well, indicating it should be something either account related, or network related, since it came up with the same problem
Any suggestions? I still cannot play the game
Hello and welcome to the forums @R4mpagE,
I am sorry to hear you and @Kumi16 seem to be having issues getting into the game. I can confirm Central EU Thirain is presently up and running.
Please try the following steps in order to troubleshoot this:
1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permited when connecting to our servers).
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.
See you in Arkesia!
This helped, thank you very much
I hope it will help Kumi16 as well.