Hello, this is mainly derived from the many problematic posts I have seen and not just myself.
I make this post now as recommended by Very odd ban situation, need developer's help - #100 by Fenrirskoll @Fenrirskoll
But the issue is a lot of the bans that happen tend to happen to innocent players, and it will only continue to happen, especially if things don’t change.
There are certain rules that are easy to pinpoint and find someone guilty of and they can produce some form of proof if they have it. But one of the major problems when making an appeal is they send the same email they send everyone and ask you to provide proof that you yourself were not breaking any rules. In a lot of scenarios you can’t provide any proof, and there are many cases where players were wrongfully banned.
I will link this post for my first point in reference. Banned for taking a break, really?
This player was banned even though during a live stream, but luckily all of her gameplay from the moment she created her account to the moment she was banned for the 20 hours of gameplay was shown. I was told bans are only made by humans and not automated at all from an amazon game specialist. So I didn’t understand how this could be the case.
But my point is as I spoke with the OP of that topic players who don’t just stream 24/7 don’t necessarily have any proof to back them on a lot of cases that can only be made on an assumption with speculation, and not 100% evidence on someone. So even when trying to communicate these issues through email and a full message trying to talk to the moderation team in the appeal you get a message almost instantly with the exact same thing almost every other players says, there is no conversation happening and no support to assist with these cases.
To me it’s just bad when you let innocent players get caught in the crossfire with no way to resolve the issue whatsoever.
The amount of information I have been given through support has been a lot of miscommunication as well which is unfortunate that they are not equipped with the tools to help us as we should be helped when speaking with someone one on one.
Also support themselves telling me it’s impossible to track things for us as players as well. It’s just tiresome with this, and knowing you are innocent but based on what is going on you are now being placed as “guilty until…nothing” since not much proof you can give.
Main thing is I have said this many times but I tell people if you were put in prison for something you didn’t do, would you just sit there and on a daily basis take the punishment and ridicule from other people or try with whatever you can to resolve the issue.
That’s all I have for now I have many images and other conversations from support to add but will hold off on that for now.