Was running floor 6 of the Tower of Fate when my character began to lag, then crashed. When I tried to log in I get the message, “Guide : Could not connect to game”
I can log onto Alts, but have no way to log back onto my Main.
Server - US West : Mari
Character name - Fup ilvl 1330
Hello @jbalaicz, welcome to the Lost Ark forums,
I’m sorry to hear about this issue with your game, before we start working on a solution I wanna know if you have done any sort of troubleshooting so I can take that into consideration?
If you haven’t please follow this basic troubleshooting:
Let me know if the issue persist after these steps!
I’ll be waiting!
I have done this
Also having the same issue on Mari
And also have verified, changed to useast and can get on character there, changed back to uswest still cannot connect, and restarted pc. @Jormungandrh
Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.
You can reach us using the following link:
This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.
I do want to thank you for your understanding and patience.
Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.
Best of lucks and I wish you have an amazing week!
US WEST: MARI
Character: Diegore
Kicked out while doing quest in yorn unable to log back on him
same issue for me, server is us mari. character is lebzeckla
I already contacted them and they are having technical support look into it
Yes we have received several reports about problems with Mari, our team is looking into it!
We just have to wait for them to fix it as soon as possible!
thanks 
great game btw! server issues are not an issue. hope to be back online soon <3
Thank you, I’m currently at work so it is tough to keep up with the forums. But I will be home later tonight and able to trouble shoot and contact you!
I’ve ran though live chat, all the current trouble shooting, and restarting. I heard that a possible fix is asking for someone to Move the character to Pridholme? Would you possibly be able to do that as well? @Jormungandrh
Have had the same issue as everyone else on this thread (and from my count, at least 4-5 other threads).
Char name: Trillarious
Server: Mari
“Guide: Could not connect to game” despite being able to play all other alts.
The issue has been ongoing since 4pm yesterday.
EDIT: can log in now.
I appreciate the moderators helping and trying to address this issue, but it seems wide spread and common on our servers. I would atleast like it widely addressed or announced by a post so I know what’s going on. Have to keep checking in on the forums with no updates
