Character extension tickets bug

There is a lot of posts about this already but I’m not seeing any CM or support stuff responding to this problem. A lot of us bought only a couple of character extension tickets (under 10) and store shows the limit was reached. It is a problem and it needs to be addressed. Many of us bougth a bunch of royal crstals thinking we would be able to buy tickets. I’m currently sitting on over 3000 royal crystals not able to buy tickets beacuse “i reached limit”.

Currently playing on EUC Calvasus
Character name: Mareksi