Character is still missing after the fix

my character Derkdiggler dissapeared yesterday on us west shandi server. i have verified game files plus restarted steam and then my computer and reverified each time and still do not have my character back. i also submitted a ticket yesterday both through the live chat function and through the support system. i have not gotten a reply, is there anything i can do to speed up the process?


Hello! @derk4316

I hope you are doing amazing today!

I’m sorry for this issue that you are experiencing with your character. I can recommend you to try opening steam as admin and then launch the game.

In regards to the ticket that you already created using the live channels you will need to wait so it can be check by the correct team!

I hope this helps! Have a great day!