Character preset not loading correctly

Hello! I am trying to load a character preset for my mage but the outcome will look different.

Wondering if this is happening to anyone else? I try to verify integrity file on steam but that didn’t help.

orginal <— Trying to load this preset

<---- End up getting this instead.

Hello and welcome to the forums @SoulXGV,

I am sorry to hear your character’s appearance seems to have changed.

This scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.

Please, do not hesitate reaching out to live support to have this looked into.

See you in Arkesia! :wolf: