Character Stuck in chaos dungeon black screen

Hello, my character is stuck in a chaos dungeon (permanent crash with black screen).
Could you please unstuck it?

Joskagyerek / KADAN (EU Central)

Hello @Joskagyerek!

I hope you’re having a nice day and welcome to the Lost Ark forums.

I’m sorry to hear that your character is experiencing this issue with the black screen in the Chaos Dungeon.

I will gladly assist you with that, please let me know once you are offline from Lost Ark for me to be able to move your character to Prideholme to check if that helps with the issue.

I will be waiting for your response! :smiley:

Hello, I’ve logged out

Thank you for letting me know!

I moved your character to Prideholme, remember to do a Lost Ark game file check on Steam before entering the game.

Let me know if you were able to enter Lost Ark normally now. :man_mage:

Thank you, it worked

I’m glad to hear that the issue was resolved!

I hope you continue enjoying Lost Ark.

Take care and see you in Arkesia! :man_mage: :dragon_face:

im am having the same problem and bc of it i lost two chaos dunguens today

Hello @ayarsgaming,

Welcome to the forums. :bouquet:

Hope you are doing well.

Can you please help me out with the below-mentioned details so that I can relocate your character to remedy the situation?

  • Server/Region:
  • Character Name:

Thank you!