Hello, i’m trying the english support, my main character is stuck in a loading screen could you unlock it please!
Region: EuC
Server: Trixion
Character: Decarim
In addition I was never able to recover my drop twitches: LoLA Helgaia Pet Chest and Saphia Pet Chest in the product inventory because of a shop bug and after a maintenance they disappeared from the inventory so I can no longer get them!
Hello @Decarim!
To be able to unstuck your character i will need you to log out of the game so i can move your character to a safe location.
Let me know when you are log out so i can proceed.
Regarding your second question, there is currently a bug that is affecting several players which causes their items not to be reflected in the product inventory:
We are working with Smilegate RPG to solve this problem as soon as possible.
Thank you for your understanding.
I’m log out and happy to go in queue
And for the second problem I think I really loose those items after the maintenance cause it’s not like the crystalline aura who show up time to time. I never saw them since the maintenance. Maybe I’m scared for nothing but I just want to know if they really exist.
Sorry for the disturbance.
Hello @Decarim!
I moved your character to a safe location.
Before you log back again do this steps: Steam Support :: Verify Integrity of Game Files
Regarding your second question, If you wish, you can contact us via our live support channel to confirm that your items are reflected in your account at any time:
If the issue with your character persist let me know.
Have a nice day! 
I contacted them and just got a topic from the forum 
But thanks for the character