Character stuck on chaos dungeon loading screen

Game Support English Support
25

Hello folks,

Thank you for your patience!

I am escalating this issue as a major section of the population seems to be affected by this.

I will update you soon!

Thank you!

3 Likes
26

same for me
EU West
Server: Punika
Charakter:Sirinna

27

Same for me
Character stuck trying to load in to deaths Hold
EU West
Server MoonKeep
Character Pinochle

Ty in advance.

28

hey my char stuck too

char name Barxx
server : rethramis EuWest

29

Same here
Server:Stonehearth
Char:Lunarstrain

Edit: Already did the verify files in steam.

30

same, have verified files, tried logging with alts etc

Server Moonkeep
Charname Nhyxie

31

Same here, was just bi-frosting to vern an stuck in loading screen(reloaded, checked game files etc), plus no matchmaking an chaos dungeons etc bugged/can’t get into.

Server - Shadespire (EU WEST)
Char - Daphnei

logging into alt freezes at the same stage

32

Same here
Server: Rethramis
Character name: Nukhy

33

Hi again,everyone! :wave:

I am so sorry, however,since the servers are down for maintenance I am unable to perform a relocation currently.

Once the servers are up, I request you all to kindly perform a steam integrity check, check for game update and restart of PC.

I appreciate your patience! :sunflower:

34

@Helianthus how about that ?
image

Got my Tier 3 entry wasted because of this patch…

35

Hello everyone,

I hope you all are doing good!

I am hoping that the issue was sorted for you all. If it’s still not sorted, Kindly update your previous comments stating the same, so that I can pick up on relocation of characters.

@Tumerion I am sorry about this. Kindly reach out to live support to check for the alternatives.

Thank you :slight_smile:

Wish you a good day! :sunflower:

37

Hi im olso stuck on a chaos dungeon, happened on feitan, all other charactes work just fine but when i load the character that is on chaos dungeon on feitan the game justs closes.
im on:
NA East
Regulus
name of the character: Drysword

38

Hello, my character is stuck inside chaos dungeon second floor.
I also had rest bonus active 40/100 when I entered the dungeon.

Name: Dilecta
Server: Kadan
Region: Central Europe

39

Hi @pmarques93, welcome to our community!

I’m sorry to hear about your issue. Let me go ahead and take a look into this.

I’ll move your character to a safe zone, please close the game for a few minutes and run an Steam file check to discard corrupted files.

I’ll be back.

1 Like
41

Take a look @ my Tranquil Karkoza Dungeon Entry. it was consumed after the issues that occured this morning:
Server: Mari
Class: Glavier
IGN: Glaviossa

thanks…

42

Hello @Amosroy ! Greetings and hoping you are well today.
Thank you for reaching out with your concerns.
I am working on it, meanwhile you can turn your character ‘’offline’‘ . I will edit this post when it is done.

43

Sure thanks :). I’ll log out tonight. Sorry for late response. You Can Proceed later
EDIT 7:46PM PDT: u can proceed. im done for the day. thanks

44

same here
SA server yorn
Names is dlcria and menorcria or Menorcria i do not remember
Ty

45

@dajane1a.! I hope you are well today.

It is done.
Your character should be unstuck.
Please check and run steam files,
Steam Support :: Verify Integrity of Game Files
before you open the game again.

Safe travels in Arkesia. :crossed_swords: :man_mage:

46

@Amosroy ! Wishing you a great day.

I moved your character so please before open the game check the files on Steam to fix the problem with that location and let me know if now is working.
Steam Support :: Verify Integrity of Game Files

Have a safe Trip in Arkesia :sailboat: :volcano: :mountain: :crossed_swords: