Character stuck on loading screen to frozen sea Jocca

Region: NAW
Server: Mari
Character: Jocca

Can load other characters fine but for some reason whenever I try to go on this character after the update get about 1/3 of the way through the loading bar then nothing happens for a while and then the game just crashes. Have been trying to load into the Frozen Sea for the event island.

Can an admin move my character please?

Hello there @Johnnyocca,

Welcome to the Lost Ark Forums!
We hope you have a good time here in the community.

I’m sorry that your character is stuck.

I’ve successfully relocated it back to Prideholme for you. Please verify integrity of the game files on Steam Client before relaunching the game and check if you are able to access it now.

Have a good one! ★

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