Character stuck with error 0PELPWP1F2T

My character is blocked when I try to go to the Frozen Sea with this error :

It’s not the first time this has happened, It’s the 3rd time and each time i wanting to go to the Frozen Sea. Your support unlocks me just by teleporting my character to “Prideholme”, but, if this bug is not resolved, it would mean that I could no longer access to the frozen sea.

Region: EUC
Server: Trixion
Character : Noctileim.

Thanks for your help.

Hello @Trixicain, hope you’re in good health.

I’m sorry to read that you’re experiencing this error when trying to go to the Frozen Sea, in this case I’d recommend that you follow the instructions in the following article of our Amazon Games Support website:

If after performing the troubleshooting steps you’re still experiencing this error, please contact us via web ticket as it may be necessary to gather more information to help you fix this issue.

Hope this information helps.

Hello again @Trixicain,

Of course, your character has been relocated, please try now and confirm if you can access them; once again I’m sorry for the inconvenience.

Have a good day in Arkesia.

Hi @Chameliaca

Thank you for your reply, but it still doesn’t work.I’m going to file a support ticket, but if possible can you teleporting my character to “Prideholme" to unlock my character.

Thank you for your support.

It ok now for my character, but ill couldn’t go to the Frozen Sea without stuck agin i think but thank you.