After the update on March 31st all of my Lost Ark characters are gone. I put in a ticket to Lost Ark support and they stated my characters are not assigned to any Steam Account somehow. After almost a month and a half this issue is still not resolved and all I get from support are generic “your ticket has been escalated further” responses. Maybe somebody who moderates these forums will be able to speed this process along because this support time has been atrocious.
Hello @KudosHunter,
I’m really sorry to hear about your situation, I understand this kind of situations can be frustrating and to wait until a situation get fixed its sometimes not the best scenario.
At this moment your case was already escalated by the customer service team to the technical support team and its being reviewed at the moment but unfortunately I will prefer to not tell you an estimated time, since that would be speculation and we do have to wait until an update in your case for us to get back to you and contact again Live support will not make the process faster.
I do hope you can understand this and again I’m really sorry since I know this is the kind of things that you don’t want hear again.
I hope you have a great day and see you in Arkesia! 
