Claimed item disappeared

In the excitement of claiming a new mount I didn’t pay attention to the fact i had a full inventory, The item says it has been claimed and now i cannot obtain it again, is there anyway to get the item? it isn’t in the mail either

I’m having the exact same issue, one would think it that it would arrive in the mail, but it doesen’t :confused:

Hello, @Smujj @HoboBro.

Welcome to Lost Ark forum!

I hope you are doing very well folks!

First of all I want to apologize for the experience you’ve had , I understand how frustrating this kind of inconvenient must be, due to the unexpected outcome with your item, I would like to ask you to kindly reach out to our customer service live chat, so we can escalate this problem by creating a ticket to the Dev team for a resolution.

Screenshot 2022-02-17 4.42.27 PM

You can also create a web ticket directly from the website by clicking the icon below:

Screenshot 2022-02-17 4.42.07 PM

Thanks in advance!

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